How can we help?
Find answers, resources, and support for your Zephyr Pay account.
Frequently Asked Questions
How do I open a business account?
To open a business account, you'll need to complete our online application form and provide documentation such as business registration, proof of address, and identification for all company directors. The approval process typically takes 1-2 business days.
What currencies do you support?
Zephyr Pay currently supports over 30 currencies including USD, EUR, GBP, AUD, NZD, CAD, JPY, SGD, HKD, and many more. You can view the complete list of supported currencies in your account dashboard.
How long do international transfers take?
Most international transfers are completed within 1-3 business days, depending on the destination country and currency. Some transfers to major currencies like USD, EUR, and GBP may be completed on the same day if submitted before cut-off times.
What are your exchange rates?
We offer competitive exchange rates that are typically better than traditional banks. Our rates are updated in real-time based on the interbank market with a small margin. You can see the exact rate for your transaction before confirming it.
How secure is Zephyr Pay?
Zephyr Pay uses bank-level security including 256-bit encryption, multi-factor authentication, and regular security audits. We're licensed by the New Zealand Financial Services Provider Registry (FSP1009407) and adhere to strict regulatory requirements.
Still need help?
Our support team is available to assist you with any questions or concerns.